Refund and Cancellation Policy

1. General Refund Position

Abhyashika Library generally does not provide refunds once a booking, renewal, upgrade, seat change, wallet top-up, or other paid service has been confirmed. Refunds are considered only under the limited cancellation window and exceptions described in this policy.

2. 24-Hour Cancellation Window

A refund may be approved if the customer requests cancellation within 24 hours of the order or payment confirmation and the paid service has not been used, consumed, or already started. Requests submitted after 24 hours are not eligible for refund.

3. Non-Refundable Cases

• Cancellation requested more than 24 hours after payment or order confirmation.
• Bookings, renewals, upgrades, or seat changes that have already started, been used, or been partially used.
• No-shows, late arrivals, missed attendance, unused time, personal schedule changes, or failure to use the booked service.
• Violations of library rules, misuse of attendance, proxy attendance, fraudulent documents, payment proof misuse, or account misuse.
• Convenience charges, payment gateway charges, penalties, late fees, seat-change fees, upgrade fees, or administrative fees unless charged due to a verified system or payment error.

4. Failed, Duplicate, or Excess Payments

If a payment is debited but the booking or service is not created because of a verified payment failure, duplicate charge, or excess payment, Abhyashika Library will review the case and may refund or adjust the amount after reconciliation with the payment gateway, bank, or payment partner.

5. How to Request Cancellation or Refund

To request cancellation or refund, email support@abhyashika.com within the eligible period with the registered name, phone number, order ID or payment reference, booking details, cancellation reason, and any supporting proof. Requests without sufficient details may take longer to verify or may be rejected.

6. Review and Approval

All refund requests are subject to verification of payment status, booking status, service usage, attendance records, cancellation time, and applicable policy conditions. Approval or rejection will be communicated through email, phone, student portal notification, or another available contact method.

7. Refund Mode and Timeline

Approved refunds will normally be processed to the original payment method through the relevant payment gateway, bank, UPI provider, wallet, or manual refund method used for the original payment. Once approved, refunds are usually initiated within 5 to 7 business days, but the final credit timeline may depend on the bank, payment gateway, UPI app, card issuer, or wallet provider.

8. Disputes

If you believe a payment, cancellation, or refund has been handled incorrectly, contact the concerned officer listed on this page. Please include complete transaction and booking details so the issue can be investigated.

9. No Shipping Policy

Abhyashika Library provides study space and related digital/administrative services. There is no physical shipping of products unless separately communicated for a specific service.